So a while back I hit the wall as a customer of one of the Big 2 phone and internet companies. Lots of money, crappy service. A deep and abiding annoyance at being one of a herd.
I bit the bullet and did my research, something I had been dreading. And over a few days and much internet browsing and phone calls and conversation with types nerdier than myself I came to a scary conclusion. The only way I was going to save any money without giving up a phone line and going VOIP was to switch to the Other Big Provider.
Today I realised I made the fatal error in my calculations of neglecting the TCO factor.
Total Crap Off.
My time is too precious to tell the story (we're on day 3 of a 9 day stint of solo parenting and I am already exhausted and tomorrow I work and it is past my bed time but I am so seriously crapped off I just had to drop in to say...) but don't bother calling me to ask about it because I can't receive phone calls right now. And god knows when I will.
Despite spending a total of approximately 4 hours on various tech support and customer service lines (a good quarter of it on hold) over nearly a week I have managed to get an outgoing line and an internet connection but no incoming line.
I think I did an excellent job of keeping the hysteria out of my voice as I spoke to a young gentleman just now at 9pm on a Tuesday about the clear insanity of not linking the job that says connect incoming calls with the one that says connect outgoing calls. But after 5 days without internet and wondering why the phone hasn't been ringing I was a little on edge. He seemed sympathetic and more than a little embarrassed to be on the other end of the line and not on my side.
I mean, for fucks sake, it isn't so crazy to think that a company of this size, providing internet and phone services to literally millions of people could flick all the switches at approximately the same time is it? Put a little of their copious spare cash into a little bit of process mapping and system re-engineering to work out how to actually do the thing they do everyday in something like the way everyone in their right minds would expect it to be done?
How utterly naive of me right?
So the great post I had planned about creative processes and my sewing marathon (another two tops and a skirt since the craft weekend!) will have to wait.
Instead I'll leave you with a couple of other choice lessons I learned this week.
Lesson # 1. If 2 toddlers are quiet in the bathroom and you suspect trouble, you are probably right.
And lesson #2? When you are juggling 2 kids just out the bath and you are all wet and slippery and it is bed time and chaos is breaking out all around you - prioritise getting the nappy on.